Small Business Advice

Why am I not getting Doordash orders?

Wondering why you're not getting many DoorDash orders? Here's what to know.

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DoorDash is one of the leading food ordering and delivery services in the United States. This premium online food delivery service has become extremely popular in recent years alongside other food delivery apps such as Uber Eats, Instacart, Grubhub and Postmates as more people get accustomed to the ease and convenience of delivery platforms and home-delivered food. Gone are the days when pizza was the only food that could be delivered to your doorstep. Since the pandemic there have been many new delivery options as more restaurants take part in the gig economy.

DoorDash also offers an excellent opportunity in the new gig economy for people looking for a side hustle to generate extra money or for a full-time income as a DoorDash delivery driver. If you're already a dasher, there's nothing worse than sitting for hours waiting for that ping or call to come in. You may be wondering why you're not getting as many orders as you'd like. Well, there could be a number of reasons why you're not getting DoorDash orders. In this roundup, we'll explore some of the most common reasons and look at the best insider tips to get more DoorDash orders, so you can start earning the money you deserve.

Why am I not getting DoorDash orders?

There could be a number of reasons why you're not getting DoorDash orders. Here are some of the most common reasons:

1. You're not near many delivery areas

DoorDash is an online service with a presence in most major metropolitan areas. However, if you live in a rural area or an area that's not within the delivery zone for your city, you may not get as many orders as those who live in more populated areas.

Besides, if you live in a smaller city or town, there may not be as many DoorDash customers and, as a result, not as many orders. But don't worry, as DoorDash continues to expand, more and more areas are becoming covered.

2. You're not near a hotspot

DoorDash orders are typically concentrated around "hotspots." Hotspots are the busiest areas with a high concentration of DoorDash customers, such as restaurants, grocery stores, and other places where people are likely to order food. If you're not near a hotspot, you are likely to receive fewer orders.

3. Your market may be too saturated.

If you live in or near a large city, chances are that you're not the only dasher available for the food pick-up requests. Competition can be fierce, and you may find that you're not getting as many orders as you'd like simply because there are too many other people doing the same thing especially if you are a new dasher. The best way to combat this is to be as efficient and speedy as possible when it comes to fulfilling orders.

4. You're not meeting the minimum completion rate required

Dashers are expected to complete at least 80% of deliveries out of the 100 most recent accepted opportunities. This means that you should ensure that you deliver all accepted orders to always maintain your completion rolling average above the set minimum. If you fail to meet this minimum, your account may be deactivated.

5. You're late to the game

DoorDash is very competitive, and as more and more people become dashers, the competition for orders becomes greater. If you're not one of the first dashers to arrive at a hotspot, you may not get as many orders as those who are.

6. You're not active at prime time.

The prime time for getting DoorDash orders is typically during lunch and dinner hours. If you're not active during these times, you may not get as many orders as those who are.

7. You have a low customer rating

DoorDash customers have the option to rate their drivers after each delivery. This delivery rating is usually a score between 1 and 5 that shows how satisfied the customer was with the delivery experience. The average customer rating is calculated from the 100 most recent customer ratings. If your rating is lower than the minimum 4.2, you may stop seeing orders. To improve your customer rating, consistently deliver food on time, and provide excellent customer service.

If you've had a severe rating from a customer, DoorDash may automatically remove it in case of the following situations:

-Long restaurant wait times that were out of your control

-Customer changed or added items to their order after you accepted it

-You contacted the customer to let them know about a delay, for instance, when your car dies, or you have a family situation

-Extreme weather conditions

-System-wide app outages

- Missing or incorrect items when bags are sealed

8. Your DashDoor app has a backend malfunction

DoorDash is an online app, and, as with any other app, technological glitches and malfunctions can happen. If you're experiencing problems with your DashDoor app, or if you're not receiving orders, try troubleshooting the app by:

-Checking your internet connection

-Try using cellular data instead of your device's WiFi

-Clear the app's Cache or force quit.

-Restart your device to resolve minor bugs and glitches

-Uninstall and reinstall the app

-Contact customer support if all this fails 


9. Your DashDoor app is not updated

DoorDash frequently updates its app to improve the dasher, customer, and vendor experience. Make sure you have the latest version of the DashDoor app to ensure that you're getting the best experience and the most orders. Sometimes, the app may fail to install properly. In this case, try uninstalling and reinstalling the app.

10. Your internet or GPS is not working properly

DoorDash app relies on internet connection and GPS location to function properly. If you're having trouble with your internet or GPS, try troubleshooting by:

-Restarting your modem and router

-Toggling Airplane Mode on and off

-Checking for updates for your device's operating system

-Reinstalling the app

11. You have not scheduled your DoorDash driver shifts

DoorDash drivers are often advised to schedule their shifts in advance. This lets DoorDash know when you'll be available to deliver orders and helps dashers get priority and more consistent earnings. DoorDash maintains that dashers who have scheduled their shifts ahead of time get more opportunities to receive orders than dashers using the "Dash Now" option.

You can schedule your dash shifts by going to your Dashboard, clicking on the "Schedule" tab, and tapping on your preferred available time slot. Rush hours such as lunch and dinner are the best time to schedule your shift as you are likely to keep working with minimal downtime between orders.

How to get more DoorDash orders

Since earnings on DoorDash can range depending on when, where, and how you dash, it's important to know how you can hack the system to get more orders and earn more money.

1. Schedule your shifts during peak times

The best times to dash are during lunch and dinner hours when most people are ordering food. You can keep working with very little downtime between orders by scheduling your shifts during these times.

2. Stay in high-demand areas

If you want to guarantee that you'll get orders, it's best to stay in hotspot areas. These are usually areas with many restaurants and a lot of people. You can find out what these areas are by looking at the "DoorDash Heat Map" on the dasher app. The DoorDash Heat Map shows the areas in your city where help is needed due to high order volume. This can either be very light pink, regular pink, or red.

3. Use the "Dash Now" feature judiciously

The "Dash Now" feature is a great way to get last-minute orders, but it's not always the best way to earn money. This is because you will be competing with other Dashers for the same order. If there are a lot of Dashers in your area, chances are that someone else will get the order before you.

4. Keep your app open and online

The DoorDash app is constantly updated with new orders. If you want to increase your chances of getting an order, make sure that you have the app open and that it's online. You can do this by turning on "Push Notifications" for the DoorDash app. This will ensure that you'll get a notification as soon as there's a new order in your area.

5. Be patient and don't cancel orders

If you cancel too many orders, you run the risk of getting deactivated from the platform. When you do get an order, make sure to complete it even if it's not the best paying one. The more orders you complete, the better your chances are of getting more orders in the future.

6. Avoid high traffic areas

DoorDash is a delivery service, which means that you'll have to deal with traffic. If you're in an area with a lot of traffic, it's best to avoid it as it will only waste your time and energy. You may also be forced to pay for parking fees which only eat into your profits.

7. Be picky with the orders you accept

With the DoorDash app, you have the option to accept or decline any order. Choosing your orders wisely can increase your earnings significantly. If an order is going to a distant location or the restaurant is located in a high-traffic area, it's best to decline the order. Also, consider accepting more large orders as these tend to pay more.

8. Provide an outstanding delivery experience to earn more customer tips

While DoorDash pays you a base rate for each order, you also have the opportunity to earn more money through customer tips. The average dasher earns $2-10 or 20% of the total cost of the meal in tips, so it's definitely worth your while to provide an outstanding delivery experience.

Here are a few tips on how you can make sure that your customers have a great experience:

-Be on time: The customer wants their food as soon as possible, so it's important that you're efficient in your delivery. If you can, try to deliver the food before the estimated time.

-Be friendly and professional: When you meet the customer, make sure to greet them with a smile and thank them for their order. If there are any problems with the order, be sure to communicate with the customer in a professional manner.

-Be careful with the food: Customers are paying good money for their food, so it's important that you handle it with care. Make sure to avoid any spills or accidents.

-Follow up with the customer: Once you've delivered the food, make sure to follow up with the customer and ask them how their food was. This will show that you care about your customers and their satisfaction.

Remember, the better your delivery experience is, the more likely it is that customers will tip you well.

9. Look out for promotions

DoorDash occasionally runs promotions where Dashers can earn more money. For example, there may be a promotion where you can earn an extra $5 for each delivery you make. These promotions are usually announced through the app, so be sure to keep an eye out for them.

10. Don't waste time hovering around a single hotspot

If you're hovering around a single hotspot, you're wasting your time. The best way to maximize your earnings is to cover as much ground as possible. Find a strategic parking spot that is near several restaurants. This ensures that you'll be within the 2-3 miles radius that DoorDash considers to be "active."

11. Restart the DoorDash app regularly

From Reddtor/ u/TeutonicFortress

DoorDash has a "Geo-Fence" feature which ensures that you only receive orders within a certain radius. If you're not getting any orders, make sure to restart the DoorDash app so that it can detect your location. This Reddit user recommends that you restart your app after every dash. Also, consider refreshing your map every few minutes to let the DoorDash app know where you are and increase the odds of you getting an order

12. Download the customers' dashdoor app

If you want to get a better understanding of how the DoorDash system and algorithm works, consider downloading the customers' DashDoor app. This app lets you see what customers are seeing when they order through DoorDash. You can use this information to your advantage by strategically positioning yourself in high-demand areas such as restaurants with free deliveries and bonuses.

Frequently Asked Questions

1. How does DoorDash assign orders?

DoorDash assigns orders based on your location and the order's proximity to your location. The closer you are to the restaurant, the more likely you are to get the order.

2. Why am I not getting DoorDash orders in a hotspot?

If you are not getting orders despite being in the hotspot zone, it's likely that other Dashers are more strategically located to the restaurant and the customer than you are. Try to find a strategic parking spot that is near several restaurants so that you can maximize your chances of getting an order.

3. Why am I not getting DoorDash orders during peak pay?

From Reddtor/ u/Mylaptopisburningme

 “Don't pay attention to the red on the map, it is not orders, it is drivers. Full of drivers it's grey, bright red they need more drivers, despite what the app says it has nothing to do with orders. For me best times 11am-2pm 4:30pm-8pm”

So peak hours for DoorDash are typically between 11am-2pm and 4:30pm-8pm. During these times, the number of orders increase, and drivers can earn more by completing more deliveries. However, you may have noticed that you aren't receiving as many orders as you expected during peak hours. This could be due to a number of factors, such as the number of drivers available or your location. Another possibility is that your restaurant partners are experiencing high demand during peak hours and are unable to fulfill all of the orders they receive.

4. Do I have to accept every order?

No, you do not have to accept every order. DoorDash allows you to decline delivery requests, but your account could be deactivated if you don't make an acceptable completion rate. If your account drops below an acceptance rate of 80% you run the risk of having your account suspended.

5. Why am I not getting orders?

There are a number of reasons why you may not be getting orders. You may not be within the 2-3 mile radius that DoorDash considers to be "active." You may also need to refresh your map regularly and restart the DoorDash app to ensure that you're receiving the latest orders.

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